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Warranty Policy

The Service provider/ Company, referred to as Alacritys is in the business of Architecture & Interior Design, manufacturing, Interior site works, décor and decoration, installation of such products/services and incidental services related to in the specified areas of the Client’s property (services),including but not limited to installation and provision of Third Party Products (as defined below).

1. General Provision –

Short Description: Alacritys shall not be liable for any warranty if the Client has breached the terms & conditions as set out in the company’s policy, if products have been damaged due to inappropriate usage/ misuse or been used for non-domestic purposes by the Client.

  1. The Company has provided its services in a professional manner consistent with general industry standards and conformed to the requirements of the Terms & Conditions. Any implied warranty, including but not limited to implied warranty of merchantability and fitness for a particular purpose are hereby waived.
  2. Warranty provided herein (in so far as applicable to Alacritys) shall be null and void, and Alacritys shall not be liable in any manner (including relation to damages and expenses that may be incurred by a Client), if:
  1. The Client does not grant access to the premises (where the services are/ were provided), and the opportunity to Alacritys’ representatives to inspect, correct, or replace the alleged defective and /or damaged items.
  2. The Client has breached the Terms and Conditions in any manner including but not limited to failure on part of the Client to keep the products in good working condition, unforeseen conditions such as force majeure: fire, storm, earthquake, etc., misuse, normal wear and tear and /or negligence, or if the Client has allowed repair or work on the product by a third party instead of the
    Alacritys maintenance team/ Alacritys certified maintenance vendor.
  3. The products or furniture have been stored incorrectly, used inappropriately, abused, altered, misused, or cleaned with wrong methods of cleaning or cleaning products or materials.
  4. Unusual wear and tear, scratches, cuts or damages caused by impacts or accidents or by abnormal or unintended use of the product or furniture.
  5. If products have been placed in a humid environment or if the products have been used for non-domestic purposes or outdoors (unless otherwise stated).

2. Warranty Claims –

Short Description: A Client must show warranty card to claim the warranty. Also all of Alacritys products do not come with a 10-year warranty; each part of the product has a different warranty unique to it.

  1. The warranty card or a valid proof of purchase (invoice) from Alacritys & other vendors must be shown to avail the warranty. Post this, the product will be repaired or replaced with the same or comparable product with a value not higher than the price of the original product purchased.Due to material and finish variations, the replaced product may not be an exact replica of the installed product, i.e. there may be some variations due to batch differences in laminate, veneer or any other material used.
  2. In the event that repair work has been done to a product without any authorisation from Alacritys, the product’s warranty coverage is automatically deemed void.
  3. All of Alacritys’ modular furniture does not automatically come with a 10-year warranty, each part of the final product has a different warranty unique to the product. We don’t cover warranty for any site works including site woodwork.
  4. The hardware of the product may come with a 10-year warranty from the manufacturer and will be specifically mentioned as such, and if any.
  5. All warrantied products may carry a warranty card from the manufacturer. The warranty applies only to such specific parts of the product and not to the whole assembled product.
  6. Warranty terms and conditions are fixed, non-negotiable, non-transferable and only benefits the original purchasers of the product.

3. Service Provider/ Warranty –

Products & Services & Material(s) Periods Warranty Exception
Woodwork – Plywood – BWP Plywood, Block board, Commercial plywood 10 Years This Warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. Alacritys' Plywood is borer-proof and termite-resistant. Damage to woodwork due to continuous seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is covered under our warranty policy. Damage due to misuse and negligence by the Client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for surface damage and/ or damage due to scratches in relation to acrylic, high-gloss laminate, duco and PU, and/or veneer.
Woodwork – HDHMR MDF, HDF 5 to 10 Years This warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. Damage to woodwork due to continuous seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is not covered under our warranty policy Damage due to misuse and negligence by the Client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for surface damage and/ or damage due to scratches in relation to acrylic, high-gloss laminate, duco and PU, and/or veneer.
Woodwork – Particle Board, Chipboard 3 Years This warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. Damage to woodwork due to continuous seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is not covered under warranty. Damage due to misuse and negligence by the Client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for surface damage and/ or damage due to scratches in relation to acrylic, high-gloss laminate, duco and PU, and/or veneer.

The woodwork warranty shall be null and void, and Alacritys shall not be liable if the damage is due to:

  • Continuous seepage of water/dampness. Misuse, normal wear and tear; and /or Negligence; and or The dismantling and shifting is done by any person other than the Alacritys' qualified and authorised representatives.
  • The decision of Alacritys in relation to whether the damage is due to seepage/ dampness, misuse, normal wear and tear and/or negligence (as provided herein) shall be final and binding on the Client.

IMPORTANT NOTES –

  1. Please note that Alacritys will first attempt to repair the defective or damaged woodwork under the woodwork warranty. Only in the event that Alacritys (at its sole discretion) decides that the repair is not feasible then it shall replace the defective or damaged woodwork under the woodwork warranty. The Client agrees that the decision of the Alacritys (as provided
    therein) shall be final and binding.
  2. Any scratch on the exposed furniture should be visible from a distance of 3 feet. Otherwise it is considered a minor scratch and won’t be considered in the replacement warranty.
  3. Further, please note that if the Client is required to purchase and install a more valuable material under the woodwork warranty, then the Client cannot claim/recover the additional value of the better material.

4. Third Party Products –

    1. Alacritys in the course of undertaking the project, will/ has to provide certain materials, equipment, appliances and goods manufactured, fabricated, assembled and/or sold by third party vendors, distributors, and manufacturers (“Third Party Products”).
    2. In relation there to Alacritys hereby assigns (to the extent they are assignable) and conveys to the Client all manufacturers and supplier warranties together with operating instructions, if available (“Third Party Products”).
    3. The Third Party Products that are subject to the Third Party Warranties cover:
    4. It is hereby clarified that in the event there is any conflict between the Terms and Conditions contained herein, and the Third-Party warranties, the Third-Party warranties shall prevail.
    5. This is provided that Alacritys is not providing any warranty (express and/ or implied) in relation to the Third Party products and shall not be liable in relation thereof. Therefore, the Clients sole remedy in relation to the Third-Party products lies with the third-party vendors and manufacturers.
    6. Please note that for every new product and/or service offered by the Alacritys, the Third- Party warranties extended by the supplier of the new product and/or Alacritys of the services, as the case be, shall prevail.
Products & Services &Material(s) Periods Warranty Exception
Countertops – All counter tops natural and artificial, specifically granite and engineered stone such as quartz stone, engineered marble etc 1 Year Warranty covers any cracks, staining and leakage during and immediately after installation works by Alacritys. The warranty does not cover fading of colour and cracks in the stone due to manufacturing defects. The warranty does not cover marble, other natural stones such as onyx, sandstone, limestone, slate, etc. and artificial stones such as solid surface stones (also known as Corian), etc.
Woodwork – HDHMR MDF, HDF 5 to 10 Years This warranty is a structural warranty that covers delamination, edge-band peeling, bubbles in lamination and borer-infection. It also covers any bend more than 8mm, caused due to weather conditions and moisture level in the atmosphere. Damage to woodwork due to continuous seepage of water and/ or dampness because of seepage of water from ceiling, flooring, walls and/ or other site conditions is not covered under our warranty policy Damage due to misuse and negligence by the Client and normal wear and tear will not be covered. Further, notwithstanding anything contained under woodwork warranty, there shall be no warranty for surface damage and/ or damage due to scratches in relation to acrylic, high-gloss laminate, duco and PU, and/or veneer.
Hardware: Manufacturer's warranty on products. Period as defined by the Manufacturer – Up to 10 Years Warranty as per terms given by the specific brands Exceptions are as per the terms given by the brands
False Ceiling & False Ceiling installation: Manufacturer's warranty on products 1 Years Warranty covers any damage within the 1 year of installation, will be repaired by Alacritys. This does not cover any damage caused by Client or its agents/ representatives.
Electrical Appliances: Manufacturer's Warranty. Appliance installation is done by the manufacturer Period as defined by the manufacturer Warranty terms as defined by the manufacturer Exclusions as defined by the manufacturer
Mirrors Glass and fragile items: Manufacturer's Warranty Period as defined by the manufacturer Warranty terms as defined by the manufacturer. No warranty from Alacritys Exclusions as defined by the manufacturer
Gas Piping, Tiling and Civil Works: Manufacturer's Warranty Period as defined by the manufacturer Warranty terms as defined by the manufacturer Exclusions as defined by the manufacturer
Sinks, Taps and any Plumbing installation: Manufacturer's Warranty on the Products Period as defined by the Manufacturer-Up to 10 years. No warranty for installation of taps and drainpipes for leakage after Handover. Any leakage during and immediately after installation works by Alacritys, will be corrected by Alacritys.
Electrical Switches and LED Lights: Manufacturer's warranty on products Period as defined by the Manufacturer-Up to 1 year. Warranty terms as defined by the manufacturer. No warranty from Alacritys Exclusions as defined by the manufacturer
Electrical Wire: Manufacturer's Warranty Period as defined by the manufacturer Warranty terms as defined by the manufacturer Exclusions as defined by the manufacturer
Electric Installations: N.A. N.A. N.A. There is no warranty in relation to wiring except at the time of inspection by/ during handover to the client, which shall be rectified by Alacritys at no extra cost and/ or expense.
Misc Products: Manufacturer's warranty Period Period as defined by the Manufacturer Warranty Any other product/ item that are usually not covered under warranty terms as per general industry standards
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      We are determined to make your space beautiful yet sustainable.