2. Design Revisions
3. Delivery, Delay & Penalty
4. Design Change
5. Material Change
7. Value Added Services
8. Quality Assurance
9. Cancellations & Returns
10. Customer Abuse Policy
11. Payment Terms/ Milestones for Projects
12. Photographing Completed Works
Short Description: Our prices include taxes. All customers are expected to pay taxes and duties following government regulations and rates. We help our customers with financial loans and services, but the terms of these are solely at the discretion of the service provider.
Short Description: All designs shared are the exclusive copyright of Alacritys and cannot be used, installed and/ or shared without prior written consent from the company.
Short Description: After consultation between Alacritys’ certified Designer and Client, all design proposals are made. There will be a maximum of 5 to 6 discussions and revisions on the layout making. Later on, the Client is expected to approve the final one.
Short Description: Your order for modular furniture will be executed & delivered as per the timelines discussed;
however, we are not responsible for delays due to external reasons.
After the realization of the 1st stage advance consultancy fees, i.e., 50% Design fees, the following activities will take place:
Short Description: Contractors that work on the project can be categorized as – Alacritys’ vendor, Client’s vendor, Alacritys’ referred contractors, and Alacritys’ employees’ referred contractors.
Alacritys is completely responsible for the works undertaken and the warranty terms are applicable as enumerated in the company’s Warranty Policy. The company is not responsible for the work or any damage caused by contractors in other categories as listed above.
The Client can make changes to the materials selected up to the design sign-off stage. Any material changes made after the payment of complete Design fees will incur the cost of the works undertaken and might increase timelines.
For works undertaken by Alacritys vendors, Alacritys will raise the relevant invoices of the stage the project is at and
payments will be made to Alacritys.
Alacritys is utterly responsible for the works undertaken and the warranty terms are applicable as enumerated in the
company’s Warranty Policy.
Responsibility for any damage/theft in your site will be taken by us only if the site is exclusively under our control
and no work is undertaken or access is shared with vendors who are not appointed by us.
Alacritys is not responsible for work undertaken by the Client’s contractor(s). The estimate is given directly by the vendor and the payment is given directly to the contractor.
Alacritys will not give guarantees of timelines, quality or finish in such a case. Also, the Warranty Policy does not apply to works undertaken by the Client’s contractor.
A representative of Alacritys may be asked by the Client for a referral of a vendor for works that Alacritys does not undertake.
Alacritys onboard vendors for ancillary works that are not yet within the scope of services that the company offers.
Alacritys is not responsible for the works of Alacritys’ preferred contractor(s).
The estimate is given directly by the vendor and the payment is given directly to the contractor. Alacritys will not give guarantees of timelines, quality or finish in such a case. Also, the Warranty Policy does not apply to works undertaken by Alacritys’ preferred vendors.
The Client may ask for references directly from the project managers, designers, carpenters or other Alacritys contracted staff and Alacritys contractors/ Alacritys preferred contractors.
Please note that the team has been given strict instructions to not refer any vendors from their side directly. Alacritys is not responsible for such contractor’s works, quality or timeline.
If the Client gets any commitments from them or has paid any money to them, it does not fall under the contract between the Client and Alacritys.
Short Description: Alacritys provides its Clients with value-added services including deep cleaning before handover, floor covering, and coordination with builder’s agents vis-a-vis furnishing details of civil, electrical and plumbing changes if any.
Short Description: Alacritys services result in custom-made products that are not off-the-shelf and/or standard products. Therefore mistakes in installation, vendor errors, differences in material quality/ delivery, site works etc. can occur. We commit to fixing such errors as soon as possible.
Short Description: Non-manufacturing defects/ damages post delivery of products cannot be returned or replaced. Refunds for advance paid will be paid only if approved by Alacritys and after a 10% deduction of original product value towards design/ survey and other overheads.
Short Description: Alacritys expects the Client to respect the service provider and be courteous to all our employees. We request everyone to resist hostile or abusive behavior in case of an unsatisfactory experience and/ or unexpected delays. Alacritys reserves the right to discontinue projects and/ or initiate legal action in the event of such behavioral circumstances.
*Payment Terms Structure for the items that get added to Interior work –
1. Design and Consultancy –
2. On-Site Work –
*Payment Terms for the items that get added to Civil and landscape work –
*All payments once made at each stage are non-refundable and non-redeemable.
For the architecture & interior designer’s portfolio of works, the Client must agree to allow the Designer (Alacritys) to photograph and take videos of the project through all its stages of work and after the project is completed which means that the client will allow for ‘before and after’ pictures.
If the photographs are used for business or publicity reasons like posting online, on social media, or for marketing and advertising, Alacritys will agree not to disclose the client’s name or address without prior consent.
We recommend the Client cooperate with us by letting us take the video shoot along with the Client’s live testimony and this would be added to the Video of your completed site.